Terms of Service

Terms of Service

Effective / last updated: July 28, 2026

These Terms of Service (the “Terms”) are a legally binding agreement between you (“Customer,” “you,” or “your”) and Shehryar Kashif, doing business as Firth (“Firth,” “we,” “us,” or “our”), concerning your access to and use of the Firth websites, applications, APIs, and related services (collectively, the “Services”). By creating an account, accessing the Services, or clicking to accept these Terms, you agree to them. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Our collection and use of personal information is described in our Privacy Policy, which is incorporated by reference. Questions: hello@firthhq.com.

1. The Services

Firth provides software for organizational intelligence and related discovery features. Depending on your plan and configuration, the Services may:

Firth does not autonomously make business, engineering, security, legal, compliance, hiring, financial, or operational decisions for you. Analytical outputs are intended to assist human review. Coverage and quality depend on the sources you connect, the completeness and accuracy of Customer Content, third-party APIs, and product configuration. Connecting fewer sources does not constitute complete organizational visibility, and the Services do not claim to detect every issue, risk, or pattern.

2. Accounts and eligibility

You must provide accurate account information and keep credentials secure. You are responsible for activity under your account, including actions by users you invite (where available). The Services are intended for business use by individuals 16 years of age or older. We may refuse, suspend, or reclaim usernames or accounts that violate these Terms or applicable law.

3. Customer Content

“Customer Content” means data, text, files, credentials, configurations, and other materials you submit to the Services or that the Services ingest at your direction from connected systems (including organizational messages, issues, uploads, and API payloads), excluding Firth’s software, branding, and Feedback.

As between you and Firth, you retain all rights in Customer Content. You grant Firth a worldwide, non-exclusive license to host, store, process, transmit, display, and create derived works from Customer Content solely as necessary to provide, maintain, secure, and support the Services for you (and authorized users in your workspace), and as otherwise described in the Privacy Policy.

You represent and warrant that: (a) you have all rights, consents, and authority necessary to provide Customer Content and to connect third-party systems; (b) your use of the Services and Customer Content complies with applicable law, your internal policies, and third-party terms (including Slack, GitHub, and other platforms); and (c) Customer Content does not infringe or misappropriate third-party rights or contain malware. You are solely responsible for configuring connectors, scopes, and uploads appropriately (including excluding data you are not authorized to share).

We do not sell Customer Content. We do not use Customer Content to train our own models for general public distribution. Processing by subprocessors (including AI providers) is described in the Privacy Policy.

4. Third-party platforms and connectors

The Services interoperate with third-party products and APIs that we do not control. Their availability, rate limits, permissions, and terms may change. Firth is not responsible for third-party outages, data quality, permission models, or policy changes. You are responsible for reviewing and complying with each platform’s terms and for revoking access when you disconnect a source.

Firth does not autonomously post, message, or take action on third-party platforms on your behalf. Where the product supports optional, user-initiated actions (for example, sending a reply you compose or approve from a connected account), you alone authorize and are responsible for those actions and their consequences.

5. AI and Analytical Outputs

Certain features use machine learning and third-party artificial intelligence models to interpret text, extract structure, score or rank items, generate drafts, propose relationships, and produce other analytical outputs (collectively, “Analytical Outputs”), including signals, investigations (as made available), scores, summaries, and drafts.

Analytical Outputs are probabilistic and may be incomplete, inaccurate, outdated, delayed, biased, or based on incomplete organizational context. They are not facts, certifications, or legal, medical, financial, security, or compliance advice. They do not replace engineers, executives, security teams, compliance officers, counsel, or other professionals. You must review underlying evidence and exercise independent judgment before taking any action based on Analytical Outputs.

You remain solely responsible for decisions and actions taken in reliance on the Services, including business, engineering, financial, legal, compliance, hiring, operational, and security decisions.

6. Acceptable use

You will not, and will not permit others to:

We may investigate violations and suspend or terminate access as described in Section 13.

7. Fees, trials, and cancellation

Paid plans are described in the product at the time of purchase (currently including Pro and Teams tiers; prices are as stated at checkout or on the pricing page). Fees are billed in advance through our payment processor (Stripe) and renew automatically until cancelled. Taxes may apply. Except as required by law or expressly stated otherwise, fees are non-refundable.

You may cancel a paid subscription through the in-product billing portal (Billing → Manage subscription → Cancel) or as otherwise provided. Cancellation takes effect at the end of the then- current paid period unless otherwise stated. We may change prices with reasonable prior notice (at least 30 days by email for material increases to renewing subscriptions); changes do not apply retroactively to a prepaid period already paid.

Free, trial, beta, tester, or grant access (including limited campaign access) may be modified, rate-limited, or discontinued at any time, and may be subject to additional conditions disclosed at signup, application, or redemption.

8. Firth intellectual property and Feedback

Firth and its licensors own all right, title, and interest in the Services, including software, interfaces, documentation, and branding. These Terms do not transfer ownership of the Services to you. Public content surfaced via Discovery Features remains subject to the rights of its authors and platforms; we provide access for use within the Services under applicable platform terms.

If you provide suggestions or feedback (“Feedback”), you grant Firth a perpetual, irrevocable, royalty-free license to use Feedback without restriction or obligation to you.

9. Confidentiality

Each party may receive non-public information from the other that is marked confidential or should reasonably be understood as confidential (“Confidential Information”). Customer Content is your Confidential Information. The receiving party will use Confidential Information only to perform under these Terms and will protect it using reasonable care. Obligations do not apply to information that is or becomes public through no fault of the receiving party, was independently developed, or was rightfully received from a third party without confidentiality duty. Disclosure may be made if required by law, with reasonable notice where legally permitted.

10. Disclaimers

THE SERVICES AND ALL ANALYTICAL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIRTH DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AS WELL AS ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANALYTICAL OUTPUTS WILL BE ACCURATE, COMPLETE, OR FIT FOR ANY PARTICULAR DECISION.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIRTH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIRTH’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO FIRTH FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, IF YOU HAVE NOT PAID FEES, ONE HUNDRED U.S. DOLLARS (US$100)).

The foregoing limitations do not limit liability that cannot be limited under applicable law (including certain liability for fraud or willful misconduct, where such limitation is prohibited).

12. Indemnification

You will defend, indemnify, and hold harmless Firth and its personnel from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Content; (b) your use of the Services in violation of these Terms or applicable law; (c) your connections to or actions on third-party platforms; or (d) disputes between you and any third party (including individuals whose data appears in Customer Content).

13. Suspension and termination

You may stop using the Services at any time and may request account deletion as described in the Privacy Policy. We may suspend or terminate access immediately if you materially breach these Terms, create risk or possible legal exposure for us, or if required by law or a platform partner. Where practicable, we will provide notice. Upon termination, your license to access the Services ends. Sections that by their nature should survive (including ownership, confidentiality, disclaimers, liability limits, indemnification, and dispute provisions) will survive.

If we terminate for convenience a paid subscription without cause, we will provide a pro-rata refund of prepaid unused fees for the terminated period. No refund is owed for termination for your material breach or unlawful use.

14. Changes to the Services or Terms

We may modify the Services (including adding or removing features) and these Terms. For material changes to these Terms, we will provide notice by email to the account owner or by in-product notice, and the updated Terms will become effective on the date stated in the notice (not less than 14 days after notice for material adverse changes to paying customers, except where earlier effect is required by law or to address security or abuse). Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Services and cancel as provided above.

15. Governing law and disputes

These Terms are governed by the laws of the United States and the State of Delaware, excluding conflict-of-laws rules. The state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising out of these Terms, except that Firth may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information. You and Firth waive any right to a jury trial to the extent permitted by law. Nothing in this section limits either party’s ability to pursue available remedies in small claims court for qualifying claims.

Class action waiver. To the extent permitted by law, disputes must be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

16. General

These Terms, together with the Privacy Policy and any order or plan terms presented at purchase, are the entire agreement between you and Firth regarding the Services and supersede prior or contemporaneous agreements on the subject. If there is a conflict between these Terms and a separately executed enterprise agreement signed by Firth, that agreement controls for the conflicting subject matter. If any provision is unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remainder will continue in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, corporate reorganization, or sale of assets. Notices to you may be sent to the email associated with your account. Notices to us: hello@firthhq.com.

Related: Privacy Policy.